Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Michael D., Fairfax, Virginia“Unfortunately, the vehicle that I owned was totaled. Spicer Insurance was able to handle everything for me to make my accident easier. The communication between my Agent Chris , the adjuster and the payoff team was fantastic. They kept me notified Daily on what was happening. I cannot recommend Chris Spicer And Frank D Spicer insurance agency enough.. Too bad 5 stars was the max . If you need a group that really cares about their clients. This is the insurance company for you.!”
- TBTrenton B., Fairfax, Virginia
“Matt did an excellent job helping me find insurance for my small business. I sent him the requirement and the process was effortless. He is very personable and looks out for his clients. I would recommend him to anyone looking insurance!”
- KCKevin C., Fairfax, Virginia
“As a small business in Alexandria, VA, we have been using this insurance agency for years now. They are very responsive to our needs. As an electrical company, we sometimes need things like insurance certificates on short notice, which they handle with no problem. They always look out for our best interest when it comes to renewals and operating the business. Everyone we have worked with there is very friendly, knowledgeable, and quick to follow up with messages/emails. Highly recommend!!”
- WZWilliam Z., Fairfax, Virginia
“Highly recommend the Frank D. Spicer Insurance Agency. The staff is most helpful vis-a-vis interacting with Erie Insurance personnel and ensuring that any insurance issue is handled in a reasonable time period and with the utmost in professionalism and positive customer interaction. (Hats off to Lisa Clickener! Ms. Clickener provided invaluable assistance to me on an insurance matter of my own.)”
- KMKIM M., Fairfax, Virginia
“As a Small Business Owner, I cannot express my gratitude adequately for the incredible service that the Frank D. Spicer Insurance Agency consistently provides! It’s wonderful to work with Professional Agents such as Lisa Clickener, who always has the answers to my “never-ending” questions! Definitely 10 STAR SERVICE!”
Nguyen E., Fairfax, Virginia“I have been with Erie Insurance since 1991. I want to let the owner knows that you have an outstanding employee (Jack Walsh) at your company. Jack provides outstanding service and always patient to explain and answer questions regarding my policy and do a very through job at it. Thank you Jack!”
- BDBobbi D., Fairfax, Virginia
“Exceptional service, and lightning speed turn around time. Whether your need is for commercial insurance or personal coverage the agents at this office take care of their clients!”
- MMMiranda M., Fairfax, Virginia
“The Frank Spicer Team consistently goes above and beyond for our company. They have made insurance easy for us, would recommend for any of your insurance needs!”
- DMDan M., Fairfax, Virginia
“We’ve been with Erie for many years and their customer service has always been fantastic. We recently made some changes to our account and needed to better understand how our rates would be affected. Lisa was a great help in answering all our questions and providing us with the needed information via phone calls and email.”
Tony L., Fairfax, Virginia“Erie Insurance through the Frank D. Spicer Insurance Agency is by far the best insurance company we’ve ever dealt with. I would highly recommend them for your auto and home insurance needs. We recently sold two vehicles and added a new one and all the changes were processed immediately and they provided me with the insurance coverage promptly to submit to the dealer. Not only that, but we received all updated documents the very same day, followed by a premium refund for the new coverage the following week. Our agent, Lisa Clickener, is always available and is extremely prompt and efficient in handling our requests.”
Geoffrey I., Fairfax, Virginia“I cannot recommend Kathleen Davis enough, she is so wonderful to work with, you should ask to work with her by name when calling in for any of your insurance needs. So happy to work with her over the years and hoping for many more to come down the road!”
Josh W., Fairfax, Virginia“Been using this firm for 10+ years. Always grat service and lots of help. Highly recommend using them for your insurance needs.”
- WSWayne S., Fairfax, Virginia
“I have been with this company a long time. Lisa C- Great customer service and very professional. Job well done.”
Debbie A., Fairfax, Virginia“I recently needed to replace our non-profit’s general liability insurance. Due to the nature of what we do, it wasn’t as easy as I had hoped. But I was fortunate to have found an agent who held my hand through the entire process. Jonathon Jacobeen helped me understand and complete every required form, and kept me informed about his progress during the entire process. He was assisted by others in his agency who were quick to help when Jonathon was away from his desk. In addition to securing a good offer for general liability, Jonathon alerted me to other insurance opportunities that I had not even considered. I work hard to be an expert at what I do, and it is a comfort to know that I found an agency equally devoted to their mission. THANK YOU Jonathan Jacobeen, and the entire staff of Frank D. Spicer Jr. Insurance Agency!”
- MRMario R., Fairfax, Virginia
“Setting my business and personal insurance couldn’t have been easier with the help of Debby Ramirez . She took the time to explain the ins and outs of each type policy and answer all my questions. She was patient and always very friendly and professional. It’s comforting to know the i am working with an experienced person , who happens to be bilingual too.You don’t find this level of service as easily anymore and it’s reassuring to know that it still does exist . She looked out for my best interest and gave me advice that will go a long way . I am pleased with
the service I have received at the Spicer Agency and will be highly recommending to my family, friends and business associates over to her .”