Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- BDBobbi D., Fairfax, Virginia
“Exceptional service, and lightning speed turn around time. Whether your need is for commercial insurance or personal coverage the agents at this office take care of their clients!”
- MMMiranda M., Fairfax, Virginia
“The Frank Spicer Team consistently goes above and beyond for our company. They have made insurance easy for us, would recommend for any of your insurance needs!”
- DMDan M., Fairfax, Virginia
“We’ve been with Erie for many years and their customer service has always been fantastic. We recently made some changes to our account and needed to better understand how our rates would be affected. Lisa was a great help in answering all our questions and providing us with the needed information via phone calls and email.”
Tony L., Fairfax, Virginia“Erie Insurance through the Frank D. Spicer Insurance Agency is by far the best insurance company we’ve ever dealt with. I would highly recommend them for your auto and home insurance needs. We recently sold two vehicles and added a new one and all the changes were processed immediately and they provided me with the insurance coverage promptly to submit to the dealer. Not only that, but we received all updated documents the very same day, followed by a premium refund for the new coverage the following week. Our agent, Lisa Clickener, is always available and is extremely prompt and efficient in handling our requests.”
Geoffrey I., Fairfax, Virginia“I cannot recommend Kathleen Davis enough, she is so wonderful to work with, you should ask to work with her by name when calling in for any of your insurance needs. So happy to work with her over the years and hoping for many more to come down the road!”
Josh W., Fairfax, Virginia“Been using this firm for 10+ years. Always grat service and lots of help. Highly recommend using them for your insurance needs.”
- WSWayne S., Fairfax, Virginia
“I have been with this company a long time. Lisa C- Great customer service and very professional. Job well done.”
Debbie A., Fairfax, Virginia“I recently needed to replace our non-profit’s general liability insurance. Due to the nature of what we do, it wasn’t as easy as I had hoped. But I was fortunate to have found an agent who held my hand through the entire process. Jonathon Jacobeen helped me understand and complete every required form, and kept me informed about his progress during the entire process. He was assisted by others in his agency who were quick to help when Jonathon was away from his desk. In addition to securing a good offer for general liability, Jonathon alerted me to other insurance opportunities that I had not even considered. I work hard to be an expert at what I do, and it is a comfort to know that I found an agency equally devoted to their mission. THANK YOU Jonathan Jacobeen, and the entire staff of Frank D. Spicer Jr. Insurance Agency!”
- MRMario R., Fairfax, Virginia
“Setting my business and personal insurance couldn’t have been easier with the help of Debby Ramirez . She took the time to explain the ins and outs of each type policy and answer all my questions. She was patient and always very friendly and professional. It’s comforting to know the i am working with an experienced person , who happens to be bilingual too.You don’t find this level of service as easily anymore and it’s reassuring to know that it still does exist . She looked out for my best interest and gave me advice that will go a long way . I am pleased with
the service I have received at the Spicer Agency and will be highly recommending to my family, friends and business associates over to her .” 
Robert B., Fairfax, Virginia“Great Service! We have been with them for over a 12 years and have nothing but a positive experience.”
Rosa C., Fairfax, Virginia“I enjoy working with the Frank D. Spicer Insurance Agency team specifically with Anita McCaskey . She always goes the extra mile to help me address my requests in a timely manner (i.e., adding a new car to my car policy, modifying my home/car insurance policy, answering my questions, etc). Overall Anita provides great customer service. Keep up the great job!”
- OROmarp R., Fairfax, Virginia
“Debby Ramirez she is very nice helpfully with the costumer thank you debby.”
- MGMaria G., Fairfax, Virginia
“I am very happy with the service I have received with the Spicer Agency. They have always been there for me when I have needed them. Debby went out of her way to help me when I got hit by another car and even called the other insurance company while I was on the phone to help start the claim.”
- FAFrancisco A., Fairfax, Virginia
Nicole B., Fairfax, Virginia“I have been with ERIE, Spicer Agency, for years. I love making a call and an actual person answers and helps you. They are patient and get it done.”